We want you to be happy with your handmade painting purchase. Since each painting is carefully created and may have unique handmade characteristics, please review the following return policy before placing your order.
- Return Eligibility
Returns are accepted within 7 days of delivery if the painting arrives damaged, defective, or significantly different from the product description.
The painting must be unused and returned in its original condition and packaging.
Custom-made or personalized paintings are not eligible for return or exchange, unless they arrive damaged or defective. - Damaged Products
If your painting is damaged during delivery, please contact us within 24–48 hours of receiving the order.
Share clear photographs/videos of the package and damaged painting.
We will review the issue and, if approved, provide a replacement or refund.
- Wrong Product
If you receive a different painting from the one you ordered, please contact us within 48 hours of delivery. We will arrange a replacement or provide a refund as applicable. - Refunds
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method. The refund may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
- Return Shipping
If the return is due to a damaged, defective, or incorrect product, we will bear the applicable return shipping cost.
For returns due to a change of mind, return shipping charges may be deducted from the refund, subject to eligibility.
- Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the painting has not already been shipped or started as a custom order.
Once an order has been shipped, cancellation may not be possible.
- Custom & Personalized Paintings
Custom and personalized paintings are created specifically according to the customer’s requirements. Therefore, they cannot be returned or exchanged due to a change of preference or personal choice. - Contact Us
For any return, refund, or damaged-product concerns, please contact us with your order number and relevant photographs/videos.
We will review your request and assist you as soon as possible.